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Returns // Exchanges
MUTTONHEAD Returns & Exchanges

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are not refundable.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@muttonheadcollective.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you have purchased a sale item that did not work out you can return it for a store credit. Once the the item is returned back to us with a RETURN/EXCHANGE form included in the package we will issue you a Store Credit Code via email. Store Credit Codes are only useable in our online Web Shop.

Exchanges:
If you ordered the wrong size of colour we can exchange your item it the desired size or colour is in stock.  Please fill out the RETURN//EXCHANGE form that was included in your shipment and send the package back to:

Muttonhead- RETURNS
163 Sterling Rd Studio 9B
Toronto  Ontario
CANADA
M6R2B2.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.